Ordering from TBV is easy: you can shop online or over the phone. We accept multiple ways of payments including but not limited to all major credit cards, Paypal, Venmo, Wire Transfers and in store pick-ups and payments.

We ship across The United States and major international countries. Customer is responsible for his local duties and taxes.

We make sure all our orders are secure. Verification process is quick and takes less than 48 hours. Upon approval you will receive an email with your tracking number and delivery estimate. 

If you order is not approved it may be due to several different reasons like the amount or your location. Our agent will contact you to set up a better checkout process option for you.


We understand that the jewelry you ordered is valuable and delicate, and want to be sure that you receive it as quickly and as safely as possible. 

We ship via FedEx overnight or 2nd Day delivery at no cost to you.

All our orders require an adult signature. Shipping is fully insured and the box will never be left at the door. 


If you would like to return your purchase for any reason, there is no problem. We will promptly refund the full amount of the purchase price for all items returned in the original condition, with our original tag still on the jewelry, within 5 business days of the delivery of your order.

Your refund will be made in the same form as your original payment, within two working days of our receipt of the merchandise. In the event that items are not returned in their original condition, the refund may include a refurbishing fee.

If you would like to schedule a return, please call our customer service department at (833) 99-VAULT, or email us at support@thebackvault.com and our customer service will be happy to assist you.

You can use all major postal providers like UPS, Fedex or USPS. Make sure the item is double boxed and packaged securely. We recommend insuring your return shipment in case of loss or theft. We don't accept responsibility for lost or stolen returned items during transit. 

Please contact our Customer Service at (833) 99-VAULT, or email us at support@thebackvault.com.


TBV makes it easy for you to sell your jewelry quickly and discreetly. We pay premium prices for signed designer pieces including Cartier, Van Cleef and Arpels, Harry Winston, Bvlgari, Tiffany and Co., David Webb, Verdura, Graff, and many others. We buy inexpensive pieces as well as important jewelry from all vintage eras including Georgian, Victorian, Edwardian, Art Nouveau, Art Deco, Retro 1940’s, Mid-Century and Modern. We also buy diamonds, emeralds, sapphires, rubies and other precious stones as well as other family heirlooms in precious materials. 

Please email us at support@thebackvault.com and provide us with a brief description of the pieces you are considering selling. If possible, please include any photographs or other documentation you may have. If you'd prefer to talk to us instead, please call (833) 99-VAULT. You may also provide your contact information by clicking HERE and we will call or email you at your convenience. Local clients are welcome to make an appointment to visit us. There is no charge or obligation for our opinion or valuation.