Order + Shipping

Thank you for choosing The Back Vault! We want to ensure a seamless shopping experience for you. Below, you’ll find our shipping policy, which outlines the details of how we handle orders and deliveries.

  • Order Processing Times
    • Most orders ship on the same day if items are in stock.
    • Some items may take an extra 48 hours due to logistics.
    • Weekends and holidays are excluded from processing times.
    • Orders received after 5 PM process the next business day.
  • Domestic and International Shipping
    • We offer both Domestic and International Shipping free of charge and fully insured.
    • We use FedEx Priority Overnight for secure delivery.
    • Domestic options cover specific regions.
    • International delivery times vary by destination.
  • Signature Requirement
    • All shipments require an authorized signature; hence, we are unable to ship to a PO Box address.
  • Order Changes
    • Once a tracking number has been made, we are unable to make any changes to your order. If you need to update your address prior to your order being shipped, please contact customer support at 1 (833)-998-2858.
  • Customs/Taxes/Duties
    • The customer is responsible for all duties, taxes, and other import fees imposed by the country of destination.

If you have any further questions or need assistance, don’t hesitate to contact our customer support team support@thebackvault.com.

Thank you for shopping with us!