Bvlgari 18K Yellow Gold Diagono Sport Chrono CH35G Men Watch

Orders & Shipping

Order Processing Times

Most orders ship on the same day if items are in stock.

Some items may take an extra 48 hours due to logistics.

Weekends and holidays are excluded from processing times.

Orders received after 5 PM process the next business day.

Domestic and International Shipping

We offer both Domestic and International Shipping free of charge and fully insured.

We use FedEx Priority Overnight for secure delivery.

Domestic options cover specific regions.

International delivery times vary by destination.

Signature Requirement

All shipments require an authorized signature; hence, we are unable to ship to a PO Box address.

Returns & Exchanges

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at support@thebackvault.com. Please note that returns will need to be sent to the following address:
15 W 47th Street, New York City, NY, 10036, United States

If your return is accepted, we’ll send you a prepaid, fully insured shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Unfortunately, we cannot accept returns on gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please note that all refunds for returned items will exclude the original credit card processing fees. These fees are charged to us by payment processor for every transaction and are non-refundable. As a result, the amount refunded will reflect the purchase total minus those processing costs.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@thebackvault.com.